01 Before paying
L2mightyproject offers digital website balance and game benefits; no physical delivery is involved. Review the amount, currency, selected realm, recipient and offer conditions before confirming. The price and any applicable bonus are shown in the purchase flow.
Use only payment options offered by the official website. PayPal and Stripe process payments through their own services. Never send payment passwords or full card information to the project team.
02 How digital delivery works
A successful payment is checked with the provider before the corresponding credit is recorded in your website account. You can review balance and transaction history from the account panel. A later transfer or purchase in the game follows the selected realm's conditions.
A payment can remain pending or be declined by its provider. A return to the website or an email alone is not proof that credit has been delivered. If the payment succeeded but the balance is missing or incorrect, contact support before paying again.
03 Requesting help or a refund
Write to [email protected] from the email associated with your account where possible. Include your website username, realm, payment date, amount, currency, transaction reference and a short explanation. State whether any balance or benefit has already been used.
Duplicate charges, unauthorized payments, missing credit, incorrect delivery and other service problems will be investigated against the payment and delivery records. Depending on the finding and your rights, the remedy may be correction, delivery or a refund. The normal review target is within 15 working days; any shorter mandatory deadline takes priority.
Do not send passwords, full card numbers or other people's private data. You may also use your payment provider's reporting and dispute procedures.
04 Withdrawal and mandatory consumer rights
Where EU or other applicable consumer law gives you a right to withdraw from an online purchase, that right is respected. For purchases covered by the EU withdrawal rules, the usual period for services or digital content is 14 days from conclusion of the contract. You can notify us by email with a clear statement that you wish to withdraw and enough information to identify the purchase.
An exception for immediately supplied digital content applies only when the legal conditions are met, including any required express consent, acknowledgement of losing the withdrawal right and confirmation. Simply accepting this policy or having balance credited does not, by itself, waive that right.
Rights relating to faulty, missing or incorrectly supplied digital content or services are separate from a change-of-mind request. Nothing here creates a blanket no-refund rule or removes mandatory remedies.
05 Refund processing and account records
Approved refunds are ordinarily returned through the original payment method, subject to legal requirements and the provider's processing time. Once a refund is confirmed, the related balance or entitlement may need to be corrected to avoid keeping both the payment and its refunded benefit. Support will explain the adjustment relevant to your case.
A refund request does not require creating another payment. Do not continue spending a disputed credit while its delivery or validity is under review. Account restrictions under the Server Rules do not automatically remove statutory payment rights.
06 In-game loss and recovery
If you lose an item because of a suspected technical error or compromised account, send support the character, realm, approximate time and item details. Recovery depends on available evidence and investigation; it is not guaranteed. An in-game item restoration request is separate from a refund of a website payment.